Terms of Service

Welcome to Qynveta. These Terms of Service explain the rules and conditions that apply when you visit our website, browse our products, purchase our products or use any of the services provided through our website.

By accessing or using our website, you agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use our website or place an order.

1. GENERAL CONDITIONS

By using our website, you confirm that you are legally permitted to enter into a purchase agreement in your country or region.

You agree to provide accurate, current and complete information when placing an order, creating an account or contacting our customer support team.

We reserve the right to refuse service, restrict access or cancel transactions where we reasonably suspect fraudulent, abusive, unauthorized or unlawful activity.

2. PRODUCTS & PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, images, colours, sizes, materials and other product information displayed on our website are accurate and up to date.

However, colours may appear slightly different depending on your device, monitor or screen settings. Minor variations may also occur between product images and the actual product.

We reserve the right to modify or discontinue products, limit product quantities, correct product information or make changes to product specifications when necessary.

3. PRICING & PAYMENTS

All prices displayed on our website are shown in the applicable currency and may change from time to time without prior notice.

We accept payment through the payment methods available at checkout. By placing an order, you confirm that you are authorized to use the selected payment method.

Payments are processed through secure third-party payment providers. We do not store or have direct access to your complete payment card information.

If a payment cannot be successfully authorized or verified, we may be unable to process or fulfill the order.

If an obvious pricing, product or technical error occurs, we reserve the right to correct the error and, where applicable, offer you the option to confirm the corrected order or receive a refund.

4. ORDER ACCEPTANCE & CANCELLATION

After placing an order, you will receive an order confirmation by email. Receiving an order confirmation means that we have received your order, but it does not necessarily mean that the order has been fully processed or dispatched.

We reserve the right to refuse or cancel an order for legitimate reasons, including suspected fraudulent activity, payment verification issues, product availability problems, incorrect pricing, technical errors or incorrect customer information.

If an order is cancelled after payment has been received, any eligible amount paid for the cancelled order will be refunded to the original payment method.

If you need to cancel an order, please contact us as soon as possible. Cancellation requests should normally be submitted within 24 hours of purchase and are subject to whether the order has already been processed or shipped.

Email: sushan68986@outlook.com

5. SHIPPING & DELIVERY

Orders are normally processed within 1–2 business days after payment has been successfully confirmed.

Our available shipping options are:

Standard Shipping: €5.99
Express Shipping: €8.99
Free Standard Shipping: available on orders over €60

Estimated delivery is generally 7–12 business days after dispatch. Delivery estimates are provided for guidance and may vary depending on the destination, carrier operations, customs processing, weather, holidays and other circumstances outside our reasonable control.

A tracking number will normally be provided once your order has been dispatched.

We are not responsible for delays caused by shipping carriers, customs authorities, incorrect shipping information provided by the customer or other events beyond our reasonable control.

6. RETURNS & REFUNDS

Our Return Policy explains the conditions and procedures that apply to returns, exchanges and refunds.

Customers may generally request a return within 30 days of receiving their order, provided that the item meets the applicable return conditions.

Returned products should be unused, unworn, unwashed and in their original condition, with original tags and packaging where applicable.

Customers should contact us before sending any item back so that our customer support team can provide the appropriate return instructions.

Approved refunds are issued to the original payment method after the returned item has been received and inspected. Refund processing times may vary depending on the payment provider or financial institution.

7. PRODUCT AVAILABILITY

Product availability may change without notice.

If an item becomes unavailable after an order has been placed, we will contact you and provide an appropriate solution. Depending on the circumstances, this may include offering an alternative product or issuing a refund for the unavailable item.

8. INTELLECTUAL PROPERTY

All content available on this website, including text, product descriptions, images, graphics, logos, designs, photographs and other website content, is owned by Qynveta or its content providers and is protected by applicable intellectual property laws.

You may use our website for personal and lawful shopping purposes. You may not copy, reproduce, modify, distribute, publish or use our website content for commercial purposes without prior written permission.

9. USER CONDUCT

You agree to use our website only for lawful purposes and in a manner that does not interfere with the operation, security or availability of the website.

You must not use our website for unlawful, fraudulent, abusive or prohibited activities, including:

Attempting to access or interfere with website systems without authorization
Using the website for fraudulent transactions
Providing false or misleading information
Uploading or distributing malicious software
Attempting to disrupt or damage website functionality
Violating applicable laws or regulations
Interfering with the normal operation of the website

We reserve the right to restrict or terminate access to our website where misuse or prohibited activity is identified.

10. WEBSITE AVAILABILITY

We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be available, uninterrupted or free from technical errors.

We may temporarily suspend, modify or discontinue parts of the website for maintenance, updates, security reasons or other operational requirements.

11. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Qynveta is not responsible for indirect, incidental, special or consequential losses arising from the use of our website, products or services.

We are not responsible for circumstances beyond our reasonable control, including shipping delays, customs delays, natural events, technical interruptions or other external circumstances.

Nothing in these Terms of Service is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable consumer protection laws.

12. PRIVACY

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, store and protect personal information.

By using our website, you acknowledge that your personal information may be processed as described in our Privacy Policy and as necessary to provide our services.

13. THIRD-PARTY SERVICES

Our website may use or provide access to third-party services, including payment providers, shipping providers, analytics services, advertising platforms and other technology providers.

Third-party services may have their own terms and privacy policies. Qynveta is not responsible for the policies or practices of third-party websites or services that we do not control.

14. CHANGES TO THESE TERMS

We may update these Terms of Service from time to time to reflect changes to our business, website, services or applicable requirements.

Any updated version will be posted on this page with the applicable effective date. We encourage you to review these Terms periodically.

Your continued use of our website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

15. SEVERABILITY

If any provision of these Terms of Service is determined to be invalid, unlawful or unenforceable, that provision will be interpreted or limited to the extent necessary, and the remaining provisions will continue to apply.

16. CONTACT US

If you have any questions about these Terms of Service, our products, orders or policies, please contact our customer support team.